jilibet apps | Frequently Asked Questions

Minimum and maximum deposit amounts vary depending on the payment method you choose. Most local channels have a minimum of around ₱100 and maximum limits that depend on your payment provider and account verification level. Check the Deposit page for specific limits for each method, or contact support if you have questions about your particular situation.

Most deposits appear instantly or within a few minutes. Bank transfers may take longer — typically 1 to 2 business hours. E-wallet deposits are usually processed in under a minute. If your deposit hasn't appeared within the expected timeframe, check your transaction status in your account or contact support with your transaction reference number.

JiliBet Apps does not charge a deposit fee. However, your bank or payment provider may charge their own service fees. These fees are set by your financial institution, not by JiliBet Apps, and will be deducted before the amount reaches your gaming account. Check with your bank for their specific fee structure.

Yes. Deposit limits are a key responsible gaming tool on JiliBet Apps. You can set daily, weekly, or monthly caps through your Account Settings. Once your limit is reached, the platform automatically stops accepting new deposits until the period resets. This is a great way to stick to your gaming budget. Visit Responsible Gaming for more details on all available controls.

OTP (One-Time Password) is a security code sent to your registered phone number. It's required during registration, password changes, and sometimes for sensitive account actions. OTP prevents unauthorised access even if someone knows your password. Never share your OTP with anyone. JiliBet Apps support staff will never ask for your OTP.

A strong password includes uppercase and lowercase letters, numbers, and special characters. Make it at least 8 characters long. Avoid using birthdates, names, or simple sequences. Never reuse passwords from other sites. Use a password manager if you have trouble remembering complex passwords. Change your password periodically and immediately if you suspect it's been compromised.

Change your password immediately if you still have access. If you're locked out, contact support right away. Provide your registered phone number and any account details you remember. Support will help you recover your account after verifying your identity. Do not delay — act fast to minimise any potential unauthorised activity on your account.

Public Wi-Fi is less secure than private networks or mobile data. While JiliBet Apps uses SSL encryption to protect your connection, it's safer to avoid making deposits or account changes on public Wi-Fi. Use your mobile data connection when possible, especially for sensitive transactions. If you must use public Wi-Fi, ensure you're on the official JiliBet Apps website and verify the connection is secure.

First, check your browser or app is up to date. Enable JavaScript if you're on a browser (it's usually enabled by default). Ensure your internet connection is stable. Try a different browser or the mobile app if you were using a browser. Restart your device. If a specific game refuses to load, try a different game first to test if it's a general issue. Contact support with the game name and what error message appears.

Support is available 24/7 through the help section inside your account. You can also email [email protected] or use the live chat feature (if available). When contacting support, have your account details ready and describe your issue clearly, including any error messages. Response times are usually fast, especially for urgent account security issues.

First, ensure your account is fully verified (KYC complete). Check that you have sufficient balance and the amount is within withdrawal limits. Verify your registered bank account or e-wallet details are correct. Some withdrawal methods have processing times of 1-2 business hours. If your withdrawal shows as "pending" for longer than expected or fails, contact support with your withdrawal reference number.

No. Account balances are non-transferable and tied only to the account holder. Each player has their own account and balance. Attempting to transfer funds between accounts or sharing accounts is against platform rules. If you've accidentally funded the wrong account, contact support immediately for assistance.